Full Moon?

Full Moon?

Last week was quite a week. I personally think that a combination of a full moon and the effects of a tremendously cold Atlanta winter lead to a wacky week of customer calls. Here are some of the highlights:

Monday, March 1 at 9:15 am - A woman from Stone Mountain called to get a technician out to check on her slow running kitchen drain. We took all of her information and everything seemed normal until she asked a question at the end of the conversation that seemed strange. "Will your technician have a pen and paper with him?" she asked. We said yes, and politely asked why pen and paper was needed. Well… she proceeds to tell us that her house is bugged and she is secretly being taped by the FBI. So all communication will need to be done on paper. As you can imagine, this is not a typical request.

The call went about how I guessed it would. The lady was absolutely not of sound mind and she did not have any plumbing issues. I think she was looking for someone to talk (write) to and discuss some covert FBI mission.

Tuesday, March 2 at 3:30 pm - A woman from Alpharetta called and said that she had a leak in wall. Simple enough call. The tech went out to find that she did indeed have a leak coming from a pipe in the wall. Want to know how the leak occurred? Well, the homeowner had taken a sledgehammer to about 50 places in her walls throughout the house. Want to know why? She was looking for the "midget, crack dealer that was living in her walls." I can't make this stuff up.

Friday, March 5 at 11 am - One of my technicians was in Marietta trying to clear a slow kitchen drain. He pulled the trap under the sink and was cabling the line. There was blockage that he could not seem to clear. So he went into the crawl space under the house and cut the 2 inch line so that he could use his mini water jetter to clear the obstruction. He jetted the line back to the sink and then jetted the other way. As he was jetting he continued to pull back a lot of grease but could not get through the blockage in the line. After numerous attempts with the jetter, the blockage started to clear and my technician pulled back a full grown squirrel that had managed to get himself into the drain line. Obviously, it did not end well for the squirrel, but the homeowner was very happy. The squirrel was probably running on the roof and found a vent that was warm and jumped in.

So that was our week in a nutshell. You gotta love this job!!

Friendly and punctual

Jason has come to my house three times. Each time he was friendly, punctual, and very clear about the cost of repairs and what kind of work was required. At every step he kept me informed. Outstanding service. Would definitely call on Rooterplus again.

Chris S.

7/21/22

Came through for me I needed to service my septic tank prior to sodding my backyard. I called 2 other companies prior to RooterPLUS, Both showed up with equipment that couldn't do the job. With only a couple day window available, RooterPLUS came through for me the next morning with the right...

Came through for me

I needed to service my septic tank prior to sodding my backyard. I called 2 other companies prior to RooterPLUS, Both showed up with equipment that couldn't do the job. With only a couple day window available, RooterPLUS came through for me the next morning with the right equipment and a professional and pleasant crew.

Doc and Kory assessed the situation and got right to work. They knew exactly what to do and completed the task perfectly. They explained everything throughout the process and pointed out potential issues as they worked. Everything was done to my complete satisfaction and I'll definitely use RooterPLUS in the future for my septic tank needs.


Jim P.

9/7/21

Amazing Experience

From Customer service (Amanda) to plumber (Kurt) my experience was amazing! Thank you for helping me to solve my issue quickly and affordably. I will recommend this company to anyone needing a plumber in the future!

Laura A.

9/23/20

Neighborhood rockstars We had an issue in my neighborhood where a water main pipe burst, leaving a giant mess of a leak spewing into the street. We called numerous plumbing companies who all said they couldn't get out in a timely manner. RooterPlus! said no problem, we'll be out asap.Josh...

Neighborhood rockstars

We had an issue in my neighborhood where a water main pipe burst, leaving a giant mess of a leak spewing into the street. We called numerous plumbing companies who all said they couldn't get out in a timely manner. RooterPlus! said no problem, we'll be out asap.Josh came out, assessed the situation and said he had to go get some more supplies. He came back with the necessary supplies and got to work. And he worked and worked and worked from 6pm until 4:30 am! He had to call in reinforcements (Josh 2) and they worked hard as a team to repair the issue. Then they came back out only 5 hours later to put the finishing touches on the job.I think I speak for the entire neighborhood when we say THANK YOU SO VERY MUCH for being absolute rockstars and getting our neighborhood back up and running.


Matt S.

7/14/22

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