Full Moon?

Full Moon?

Last week was quite a week. I personally think that a combination of a full moon and the effects of a tremendously cold Atlanta winter lead to a wacky week of customer calls. Here are some of the highlights:

Monday, March 1 at 9:15 am - A woman from Stone Mountain called to get a technician out to check on her slow running kitchen drain. We took all of her information and everything seemed normal until she asked a question at the end of the conversation that seemed strange. "Will your technician have a pen and paper with him?" she asked. We said yes, and politely asked why pen and paper was needed. Well… she proceeds to tell us that her house is bugged and she is secretly being taped by the FBI. So all communication will need to be done on paper. As you can imagine, this is not a typical request.

The call went about how I guessed it would. The lady was absolutely not of sound mind and she did not have any plumbing issues. I think she was looking for someone to talk (write) to and discuss some covert FBI mission.

Tuesday, March 2 at 3:30 pm - A woman from Alpharetta called and said that she had a leak in wall. Simple enough call. The tech went out to find that she did indeed have a leak coming from a pipe in the wall. Want to know how the leak occurred? Well, the homeowner had taken a sledgehammer to about 50 places in her walls throughout the house. Want to know why? She was looking for the "midget, crack dealer that was living in her walls." I can't make this stuff up.

Friday, March 5 at 11 am - One of my technicians was in Marietta trying to clear a slow kitchen drain. He pulled the trap under the sink and was cabling the line. There was blockage that he could not seem to clear. So he went into the crawl space under the house and cut the 2 inch line so that he could use his mini water jetter to clear the obstruction. He jetted the line back to the sink and then jetted the other way. As he was jetting he continued to pull back a lot of grease but could not get through the blockage in the line. After numerous attempts with the jetter, the blockage started to clear and my technician pulled back a full grown squirrel that had managed to get himself into the drain line. Obviously, it did not end well for the squirrel, but the homeowner was very happy. The squirrel was probably running on the roof and found a vent that was warm and jumped in.

So that was our week in a nutshell. You gotta love this job!!
4.7 out of 5 stars - 5020 votes

4.7 Stars (5020 Reviews)

Robert came out quickly and did a fantastic job. He found the leak quickly and did a quality repair to a poorly joined pipe by the builder. I am very pleased with the work provided. He went the extra mile and also replaced the pine straw that was removed for the repair. Work was NOT cheap but... Robert came out quickly and did a fantastic job. He found the leak quickly and did a quality repair to a poorly joined pipe by the builder. I am very pleased with the work provided. He went the extra mile and also replaced the pine straw that was removed for the repair. Work was NOT cheap but I got what I needed - immediate response and repair. I recommend if you are in a pinch.
Great service and work done really good. Steven E. hands down the best. The way he works with the machine, makes it look easy. He explained every detail about the job we was going to do. And all his knowledge is awesome. I will recommend him and the company to anyone needing service at their... Great service and work done really good. Steven E. hands down the best. The way he works with the machine, makes it look easy. He explained every detail about the job we was going to do. And all his knowledge is awesome. I will recommend him and the company to anyone needing service at their homes. Thank You Steven!
Steven was very knowledgeable and educated us on septic tanks. We luckily had gravel drainage so he recommended cleaning out our septic tank completely and putting biodegratible in the drainage field. He was here from 4:00-6:30 and explained everything to my husband. In the past when we had our... Steven was very knowledgeable and educated us on septic tanks. We luckily had gravel drainage so he recommended cleaning out our septic tank completely and putting biodegratible in the drainage field. He was here from 4:00-6:30 and explained everything to my husband. In the past when we had our septic tank pumped they did it incorrectly. I feel confident in Steven’s work and we have a 12 month guarantee. It was costly but for what he did worth every penny. Thank you Steven for your expertise job.
Steven was so awesome and very knowledgeable of the system that he taught me a lot. He did a good job alone and I would recommend and already did to someone else. I like the fact he drove a long way and there was no charge for him to come out! I will use him again in another 4-5 years if he... Steven was so awesome and very knowledgeable of the system that he taught me a lot. He did a good job alone and I would recommend and already did to someone else. I like the fact he drove a long way and there was no charge for him to come out! I will use him again in another 4-5 years if he still with the company! Thanks Steven again!
David O. Showed up on time and prepared. Very professional at his craft. Explained everything in detail, and got the job done! I will definitely be giving Rooter Plus my business going forward! Thank you David O.!!!
Ken H was excellent! He was professional and efficient in diagnosing my problem with my water heater. He offered various options for replacement and went out of his way to get the job done the same day. I would highly recommend him and Rooter Plus!
Great customer experience, with experienced staff. I called the office for water leakage on Sunday morning and they schedule me with Technician arrival in 30 mins. Jason reached on time, investigate the problem and able to find the source of leak in few minutes, which was definitely tricky and I... Great customer experience, with experienced staff. I called the office for water leakage on Sunday morning and they schedule me with Technician arrival in 30 mins. Jason reached on time, investigate the problem and able to find the source of leak in few minutes, which was definitely tricky and I believe only an expert eye like Jason can capture it. He walked me over the issue, fixed it and saved my Sunday morning. RooterPLUS is on my speed dial now for any plumbing issues.
It is usually unlikely that you see someone young working hard and have a good attitude along with it. Robert definitely displayed that while he was at work today and I had the pleasure to meet him and tell you about it. Keep up the good work Robert it will pay off!

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