Full Moon?

Full Moon?

Last week was quite a week. I personally think that a combination of a full moon and the effects of a tremendously cold Atlanta winter lead to a wacky week of customer calls. Here are some of the highlights:

Monday, March 1 at 9:15 am - A woman from Stone Mountain called to get a technician out to check on her slow running kitchen drain. We took all of her information and everything seemed normal until she asked a question at the end of the conversation that seemed strange. "Will your technician have a pen and paper with him?" she asked. We said yes, and politely asked why pen and paper was needed. Well… she proceeds to tell us that her house is bugged and she is secretly being taped by the FBI. So all communication will need to be done on paper. As you can imagine, this is not a typical request.

The call went about how I guessed it would. The lady was absolutely not of sound mind and she did not have any plumbing issues. I think she was looking for someone to talk (write) to and discuss some covert FBI mission.

Tuesday, March 2 at 3:30 pm - A woman from Alpharetta called and said that she had a leak in wall. Simple enough call. The tech went out to find that she did indeed have a leak coming from a pipe in the wall. Want to know how the leak occurred? Well, the homeowner had taken a sledgehammer to about 50 places in her walls throughout the house. Want to know why? She was looking for the "midget, crack dealer that was living in her walls." I can't make this stuff up.

Friday, March 5 at 11 am - One of my technicians was in Marietta trying to clear a slow kitchen drain. He pulled the trap under the sink and was cabling the line. There was blockage that he could not seem to clear. So he went into the crawl space under the house and cut the 2 inch line so that he could use his mini water jetter to clear the obstruction. He jetted the line back to the sink and then jetted the other way. As he was jetting he continued to pull back a lot of grease but could not get through the blockage in the line. After numerous attempts with the jetter, the blockage started to clear and my technician pulled back a full grown squirrel that had managed to get himself into the drain line. Obviously, it did not end well for the squirrel, but the homeowner was very happy. The squirrel was probably running on the roof and found a vent that was warm and jumped in.

So that was our week in a nutshell. You gotta love this job!!
Ulysses was great from start to finish!!! He resolved my complicated plumbing issue and provided thoughtful communication throughout the entire process!

Crystal Hope

6/29/24

I would highly recommend this company for any plumbing issues, Technician Charles did an outstanding job repairing and preventing further issues with my leaking water heater. His attention to detail and system knowledge was very impressive; resulting with me being very satisfied with the end...

I would highly recommend this company for any plumbing issues, Technician Charles did an outstanding job repairing and preventing further issues with my leaking water heater. His attention to detail and system knowledge was very impressive; resulting with me being very satisfied with the end result. The professionalism and service provided, places this company at the forefront in the plumbing business in my book. I would also like to thank Johnny, upon answering my call for a repair...he immediately was concern with getting the repair done today. I appreciate RooterPlus entire team and the hard work you all contribute to a job well done!


Raymond Carnegie

6/30/24

Richard at Rooter Plus was amazing. We had to have our septic tank serviced. He explained everything in detail and was friendly and super fast. They finished in under 2 hours. Highly highly recommend him.

Arthur Kirkland

6/29/24

The technician was punctual, pleasant to talk to and polite.
He answered my questions professionally. This was my first time using Rooter Plus and i would use them again. Good job, RP!

Ross Coleman

6/29/24

Michelle at RooterPlus! is a joy to work with! She helped me with an association that had a plumbing issue that was preventing them from opening their pool on time. She sent technicians out right away and the pool opened as scheduled…and we had happy homeowners! Thank you Michelle!

Melissa

6/29/24

Paul was very professional and polite. He figured out what the problem was and he got it fixed up for me. Really appreciate him coming out on such short notice!

Kristen Nicole

6/28/24

Coleman came out quickly and found the water leak in my front yard. He was very knowledgeable & knew exactly where the water leak was coming from . I was so happy ! He worked extremely hard in this 100 degree weather ! He needs a raise today !! Good hard workers and experienced ones are hard...

Coleman came out quickly and found the water leak in my front yard. He was very knowledgeable & knew exactly where the water leak was coming from . I was so happy ! He worked extremely hard in this 100 degree weather ! He needs a raise today !! Good hard workers and experienced ones are hard to come by ! I highly recommend Coleman for your plumbing needs !!!!!!!! Thank you again Coleman !!!!!!! Your the BEST !!!!!!!!


Lisa Tippens

6/27/24

Amazing service. Straight forward and honest pricing. The technician was very knowledgeable and personable. Would definitely be using them again

Amalu Obinna

6/26/24

Technician Haley was on time, he explained what needed to be done and why, gave me an estimate on the work being done, and got to it. My hot water heater is now purring along and providing my wife and I with lovely non-rusty hot water. It is, in a word, transformative. This was a great...

Technician Haley was on time, he explained what needed to be done and why, gave me an estimate on the work being done, and got to it. My hot water heater is now purring along and providing my wife and I with lovely non-rusty hot water. It is, in a word, transformative. This was a great experience and I'll be telling all my family and friends about Technician Haley's awesomeness.


Bryan Wood

2/26/24

I just want to thank Johnny Jackson and Rooter Plus for working to accommodate a disables veteran in getting my Septic and drain fields repaired/replaced. The employees were very friendly and answered all my concerns. I would recommend you to anyone who needed Septic repair. Thank you so much.

I just want to thank Johnny Jackson and Rooter Plus for working to accommodate a disables veteran in getting my Septic and drain fields repaired/replaced. The employees were very friendly and answered all my concerns. I would recommend you to anyone who needed Septic repair. Thank you so much.


Hedda Sigler

6/25/24

My fiancé and I have never been so impressed w/ a company!! We had experienced a "customer leakage" on Thursday. Patrick and his team came to our rescue and worked diligently in over 100 degree weather and 10hr plus to get the job done! We are forever grateful for Patrick!! He is the best and...

My fiancé and I have never been so impressed w/ a company!! We had experienced a "customer leakage" on Thursday. Patrick and his team came to our rescue and worked diligently in over 100 degree weather and 10hr plus to get the job done! We are forever grateful for Patrick!! He is the best and so hardworking!! Thank you so much for your service!! 5 star ALL the way around


Kelly Dromgoole

6/24/24

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