A Good Problem to Have

A Good Problem to Have

Everybody loves to be thanked. Employees love to hear they are doing a nice job or the company is better because of them or they finished the month with the highest productivity. RooterPlus is no different. We have almost fifty employees and every single one of them loves to receive praise. They also like to receive other thingsā€¦prizes, gift cards, cash, etc.

Some large plumbing and HVAC companies make the technicians provide their own vans/trucks. Others companies will provide the vehicles for the techs. We fall into the latter category. We give each plumbing and HVAC technician a $35,000 - $50,000 vehicle to treat as his own and run service calls out of. This way we can control what vehicles are on the road with our name and logo on it.

Well the other day, we took delivery of a brand new 2010 GMC service truck. The truck then was wrapped with our new logo by In-Depth, who does all of our vehicle wrapping and do a great job. The truck looks great and is the newest "best truck in the fleet." Now here is the question: Who gets the new truck? Everyone wants it. Everyone can't have it. It is my decision to make, and it is hard deciding what is most important in determining who deserves this latest perk.

Here are some factors that I use to make a decision:

  • Who has seniority
  • Who is the top producer
  • Who never gets complaints or call backs
  • Who takes the best care of his current vehicle
  • Who smokes or doesn't smoke
  • Who needs the new vehicle for extra space, towing capabilities, etc
  • Who is in charge of our large, commercial accounts
  • Who has the best driving record
  • Who has a master plumbing license and who has a journeyman license
  • Who is the best representative of RooterPlus
I am curious to know what you guys think and would love to hear your comments.

Friendly and punctual

Jason has come to my house three times. Each time he was friendly, punctual, and very clear about the cost of repairs and what kind of work was required. At every step he kept me informed. Outstanding service. Would definitely call on Rooterplus again.

Chris S.

7/21/22

Came through for me I needed to service my septic tank prior to sodding my backyard. I called 2 other companies prior to RooterPLUS, Both showed up with equipment that couldn't do the job. With only a couple day window available, RooterPLUS came through for me the next morning with the right...

Came through for me

I needed to service my septic tank prior to sodding my backyard. I called 2 other companies prior to RooterPLUS, Both showed up with equipment that couldn't do the job. With only a couple day window available, RooterPLUS came through for me the next morning with the right equipment and a professional and pleasant crew.

Doc and Kory assessed the situation and got right to work. They knew exactly what to do and completed the task perfectly. They explained everything throughout the process and pointed out potential issues as they worked. Everything was done to my complete satisfaction and I'll definitely use RooterPLUS in the future for my septic tank needs.

Jim P.

9/7/21

Amazing Experience

From Customer service (Amanda) to plumber (Kurt) my experience was amazing! Thank you for helping me to solve my issue quickly and affordably. I will recommend this company to anyone needing a plumber in the future!

Laura A.

9/23/20

Neighborhood rockstars We had an issue in my neighborhood where a water main pipe burst, leaving a giant mess of a leak spewing into the street. We called numerous plumbing companies who all said they couldn't get out in a timely manner. RooterPlus! said no problem, we'll be out asap.Josh...

Neighborhood rockstars

We had an issue in my neighborhood where a water main pipe burst, leaving a giant mess of a leak spewing into the street. We called numerous plumbing companies who all said they couldn't get out in a timely manner. RooterPlus! said no problem, we'll be out asap.Josh came out, assessed the situation and said he had to go get some more supplies. He came back with the necessary supplies and got to work. And he worked and worked and worked from 6pm until 4:30 am! He had to call in reinforcements (Josh 2) and they worked hard as a team to repair the issue. Then they came back out only 5 hours later to put the finishing touches on the job.I think I speak for the entire neighborhood when we say THANK YOU SO VERY MUCH for being absolute rockstars and getting our neighborhood back up and running.

Matt S.

7/14/22

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