Even RooterPLUS is Guilty!!

Even RooterPLUS is Guilty!!

Last week I walked into my office first thing in the morning and noticed some sort of bill and a note that someone had placed right on the middle of my desk.  I immediately recognized the handwriting and knew it came from Susan, our accountant and also the person that takes care of paying all the bills.  So, I knew right away that the information on my desk had to do with money in some way or another.  I was correct.

On my desk was our latest water bill for the office.  There was a handwritten note from Susan on the envelope that read, “We need a plumber!”  Our water bill had doubled from our previous pay period.  I mentioned in passing to a couple of our employees who spend a lot of time in the yard if they were aware of any leaks that we may have had that would have contributed to the higher bill.  One of them mentioned that he thought there was a certain spot in the yard that seemed to be wet more often than not.  He said that he had mentioned it to our mechanic who said there was not a leak, it was merely a low point in the yard that accumulated the excess water when we wash the trucks in the yard.  Wrongo!!!

Luckily for me and RooterPLUS’ reputation, no one involved in the “possible water leak mystery” was a plumber, but it did bring to light how a small oversight can cost you hundreds of dollars.

There is a quick and simple way to know if you have a leak at your property.  First, you need to shut off the water to the house.  Then you need to find your water meter and see if it is spinning.  If the water to the property is off, the meter should not be moving, as no water is being delivered from the street to the residence.  If there is a leak somewhere outside the house, the meter will spin and it is time to call a plumber.

Remember, as simple as this sounds, we missed it.  RooterPLUS, a company that deals with water leaks all the time, missed it.  Even though the employees who either missed the signs, or didn’t know what to check for, aren’t plumbers, had they known a couple simple steps in identifying a leak we could have saved some money.

Moral of the story…

Most licensed plumbers really do know what they are doing.

4.7 out of 5 stars - 5020 votes

4.7 Stars (5020 Reviews)

Robert came out quickly and did a fantastic job. He found the leak quickly and did a quality repair to a poorly joined pipe by the builder. I am very pleased with the work provided. He went the extra mile and also replaced the pine straw that was removed for the repair. Work was NOT cheap but... Robert came out quickly and did a fantastic job. He found the leak quickly and did a quality repair to a poorly joined pipe by the builder. I am very pleased with the work provided. He went the extra mile and also replaced the pine straw that was removed for the repair. Work was NOT cheap but I got what I needed - immediate response and repair. I recommend if you are in a pinch.
Great service and work done really good. Steven E. hands down the best. The way he works with the machine, makes it look easy. He explained every detail about the job we was going to do. And all his knowledge is awesome. I will recommend him and the company to anyone needing service at their... Great service and work done really good. Steven E. hands down the best. The way he works with the machine, makes it look easy. He explained every detail about the job we was going to do. And all his knowledge is awesome. I will recommend him and the company to anyone needing service at their homes. Thank You Steven!
Steven was very knowledgeable and educated us on septic tanks. We luckily had gravel drainage so he recommended cleaning out our septic tank completely and putting biodegratible in the drainage field. He was here from 4:00-6:30 and explained everything to my husband. In the past when we had our... Steven was very knowledgeable and educated us on septic tanks. We luckily had gravel drainage so he recommended cleaning out our septic tank completely and putting biodegratible in the drainage field. He was here from 4:00-6:30 and explained everything to my husband. In the past when we had our septic tank pumped they did it incorrectly. I feel confident in Steven’s work and we have a 12 month guarantee. It was costly but for what he did worth every penny. Thank you Steven for your expertise job.
Steven was so awesome and very knowledgeable of the system that he taught me a lot. He did a good job alone and I would recommend and already did to someone else. I like the fact he drove a long way and there was no charge for him to come out! I will use him again in another 4-5 years if he... Steven was so awesome and very knowledgeable of the system that he taught me a lot. He did a good job alone and I would recommend and already did to someone else. I like the fact he drove a long way and there was no charge for him to come out! I will use him again in another 4-5 years if he still with the company! Thanks Steven again!
David O. Showed up on time and prepared. Very professional at his craft. Explained everything in detail, and got the job done! I will definitely be giving Rooter Plus my business going forward! Thank you David O.!!!
Ken H was excellent! He was professional and efficient in diagnosing my problem with my water heater. He offered various options for replacement and went out of his way to get the job done the same day. I would highly recommend him and Rooter Plus!
Great customer experience, with experienced staff. I called the office for water leakage on Sunday morning and they schedule me with Technician arrival in 30 mins. Jason reached on time, investigate the problem and able to find the source of leak in few minutes, which was definitely tricky and I... Great customer experience, with experienced staff. I called the office for water leakage on Sunday morning and they schedule me with Technician arrival in 30 mins. Jason reached on time, investigate the problem and able to find the source of leak in few minutes, which was definitely tricky and I believe only an expert eye like Jason can capture it. He walked me over the issue, fixed it and saved my Sunday morning. RooterPLUS is on my speed dial now for any plumbing issues.
It is usually unlikely that you see someone young working hard and have a good attitude along with it. Robert definitely displayed that while he was at work today and I had the pleasure to meet him and tell you about it. Keep up the good work Robert it will pay off!

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